This was another consultation that people really got their teeth into! For good reason, as this is one of the key policies that will help us to make sure that we are accountable to our customers and other people that we work with.
The Virtual Forum has again made a significant contribution to this with 59 suggestions received and 80% of them resulting in direct changes to the document or put to other uses, such as improving information leaflets or staff training.
To find out more click on the documents below.
Download Document : Edition 4 of our Virtual Forum Newsletter provides detailed feedback on the outcomes of this consultation.
Download Document : Final Complaints and Appeals Policy & Procedure adopted by Board in January 2005
